Common Questions — EverydayFix

Question 1

What is the $65 service fee?

Accepted Answer

The $65 service fee covers your technician's travel, intake, inspection, and evaluation once an appointment is booked. If you approve the repair, that fee is applied directly toward your total — so you're not paying it twice.

Question 2

Do you offer pickup and drop-off?

Accepted Answer

Yes. Pickup and drop-off availability varies by mileage — just ask when you book and we'll let you know what applies to your location.

Question 3

Do you travel outside Pineville?

Accepted Answer

We do! We serve Pineville, Alexandria, and the surrounding Rapides Parish area. Anything outside the Pineville/Alexandria area may have mileage rates applied — just ask us when booking.

Question 4

Do you offer same-day service?

Accepted Answer

If we have the parts in stock, or you'd like a diagnostic only, same-day service may be available. Reach out and we'll let you know what's possible.

Question 5

How long does a typical repair take?

Accepted Answer

It depends on the device and the issue, but most repairs fall somewhere between 20 minutes and an hour and a half. We'll give you a realistic estimate before we start.

Question 6

Do you order parts per job?

Accepted Answer

Yes — we order parts per job to keep your end cost as low as possible. You'll always get a clear quote before anything is ordered.

Question 7

Do you offer a warranty on repairs?

Accepted Answer

View our Parts & Warranty page for full details.

Question 8

What payment methods do you accept?

Accepted Answer

We use Square for payment processing. Square accepts all major credit and debit cards, Apple Pay, Google Pay, Cash App Pay, Afterpay, and ACH bank transfers through invoices.

Question 9

Do you need my password?

Accepted Answer

Only if pickup or drop-off is required, or if it's needed for testing after the repair is complete.

Question 10

What happens if my device can't be repaired?

Accepted Answer

If we can't fix it, you only pay the $65 service fee — nothing more. We'll walk you through exactly what we found, why the repair isn't possible, and what your best next steps are. Whether that's a replacement, data recovery, or transferring your information to a new device, we'll point you in the right direction. We don't sell devices directly, but we can help you find a reliable, budget-friendly option and steer you away from overpriced or low-quality listings.